FREQUENTLY ASKED QUESTIONS

SHIPPING

Customs and taxes
Please be advised local taxes and import duties apply and are not included in shipping costs. The payable import taxes and duties are the responsibility of the customer. 

Tracking
Tracking information will be emailed to you when your order has been dispatched.

Processing and shipping time
We are currently only shipping to the UK, every order will be dispatched between 2-7 working days.
(We can not take responsibility for any delays out of our control such as customs delays). 

Can I change the delivery address once the order has been placed?
The delivery address cannot be changed once the order has been placed.

What should I do if my order is delayed?
If your order is delayed please refer back to the track and trace details for any updates, you can of course contact our customer service if you need any further assistance.

I haven’t received my order confirmation.
Order confirmations can take a few minutes to land in your inbox, remember to check your spam. You can, of course, contact our customer service if you need any further assistance.

ART PRINTS

Do you produce custom prints?
We do not offer custom printing as a service however please email with any custom printing queries and we will try to accommodate.

What is the print quality?
We print at 1200DPI.

Can I order a custom-sized frame?
We do not offer custom frame sizes as a service however please email with any custom printing queries and we will try to accommodate.

PAYMENT

What payment methods do you accept?
We currently accept VISA, VISA Electron, Maestro, Mastercard, and Paypal.

RETURNS

Can I return my order?
Yes, you have 30 days from the date you received it to return.

How do I return to you?
Please email us at help@saintporter.co.uk with your order number and contact information/reason for return. All items should be returned back to us in their original condition and in the undamaged packaging or similar packaging/tube to ensure safe delivery. We reserve the right to refuse any items that do not fit these criteria. Please note that return costs are to be paid by the customer.

Where do I return my order?
Please return to us at: 6 Petergate, Stamford, PE9 2PJ
We only accept returns delivered to this address, any returns delivered to another location will not be processed.

How do I get my refund?
Your refund will be processed once the item has arrived back to us. Your refund will go back to the original method of payment and you will receive a confirmation email once complete.

Can I exchange?
Yes you can exchange, however, we suggest placing a new order and refunding the original item back to us as this is the fastest method.

DAMAGED ITEMS

My order has arrived damaged, what should I do?
We try our utmost to deliver all of our items safely and securely, if your item has arrived damaged please take a photo of this and email it over to our customer service straight away. When emailing, please ensure you attach your contact details and order confirmation to speed up the resolution. 

I have received the wrong item, what should I do?
If you have received an incorrect item please take a photo of this and email it over to our customer service straight away. When emailing, please ensure you attach your contact details and order confirmation to speed up the resolution. 

I am missing an item from my order, what should I do?
Sometimes multiple items from one order can be dispatched at various times. Please check your tracking email to get any delivery updates. If you need any further assistance, please email our customer service team along with your order confirmation and contact details and they will be able to assist you further.